Refund policy

We offer a 30-day Return and Refund policy, which means you have 30 days after receiving your item to request a return or refund. Please read the Return and Refund Policy carefully before you request a refund.

To start a return or refund, you can contact us at support@mycolorfulbands.com. Please make sure to leave your name, order number, item description, and the reason for your return or refund request. If we approve your refund request, you’ll be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.

We offer a 24-hour timeframe in which you can cancel your order after placing it. After that, we will not be able to cancel it since once the order is shipped, we can't return it to us.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and provide you with a solution.

To be eligible for a refund/replacement, your item must meet one or more of these criteria:

The product is damaged by shipping
You received the wrong product (Color/Size/Model)
The product has a quality issue once you have received it (broken buckle mechanism/ Missing parts/ Torn band/ Other manufacturing issues)

To help us resolve the issue as quickly as possible, please provide a clear photo of the damaged/incorrect item along with your proof of purchase. These details are necessary for our team to evaluate the claim and process your refund or replacement.

We do not accept refunds in these cases:

Products have passed the 30-day refund term
Products have been damaged by use or by the customer
Products have been ordered at the wrong address.
The customer provided an insufficient (incomplete) address
The customer wants to change the address after the order has shipped. (The address can be changed only before the order has shipped)
The customer ordered the wrong size/color/quantity and did not notify us in the 24-hour cancellation/correction term (Please check your watch case and wrist size before ordering - 38MM/40MM/41MM or 42MM/44MM/45MM)

Exceptions / non-refundable items
We do not accept refunds on gift cards.

Exchanges
The fastest way to ensure you get what you want if you have received the wrong item is to contact us with a photo of the wrong item and ask for an exchange. Important: we only exchange items that are at the same price as your ordered item.

Returns

We accept returns on all eligible items. Please note the following regarding shipping costs:

Customer Responsibility: For "change of mind" returns or ordering the wrong size/color, the customer is responsible for paying the return shipping costs to our office in Bulgaria.
Return Address: Drujba-2, bl.516, entr.B, ap.146, Sofia, 1582, Bulgaria